A guest says they paid but got no print. What do I do?
Short answer
Find the payment in Orders, check the session's status in Sessions, and if the payment went through but nothing printed, give the guest a free-session coupon or refund through your payment provider.
- Open Orders, pick the venue, booth and today, and find the payment by time. Check its Status.
- Open Sessions to see if that session was Completed, Abandoned or Failed.
- Open Photos to find the session's photos. Photos are kept for a short time only, so check soon.
- If the payment succeeded but nothing printed, create a Free session coupon for that venue and give the guest the code, or refund through your payment provider.
Many abandoned sessions at one booth often means the instructions or payment screen need attention.
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Related questions
- How do I create a coupon code?
- Where do I see sales, and can I export them?
- Do I need to check or restart booths every day?
- What does Chalkak OS do?
Still need help?
Ask our assistant any time, or reach the team on WhatsApp or email. We reply in Singapore business hours.