How do I get help when something goes wrong?
Short answer
Message us on WhatsApp (+1 408 409 6647) or email hello@chalkak-studio.com. We answer in business hours, Singapore time, and pick up urgent issues outside them. Most fixes are done remotely.
- Check the alert email. It says what is wrong and what to do. See alerts.
- Still stuck? WhatsApp us or email hello@chalkak-studio.com with the booth name and a photo or video of the problem.
- We fix it remotely in most cases: restarting parts, rolling back an update, or walking you through it.
- If a part has failed, we ship a replacement under warranty.
Business hours are Singapore time (GMT+8). Urgent issues are picked up outside them too.
Did this answer your question?
Related questions
- Do I need to check or restart booths every day?
- What warranty do I get, and what is Care+?
- Do spare parts come with the booth?
- What does running a booth day to day involve?
Still need help?
Ask our assistant any time, or reach the team on WhatsApp or email. We reply in Singapore business hours.