What if my booth arrives damaged?
Short answer
Inspect it on delivery, take photos, and report any damage or missing items to us in writing within five calendar days.
- Before signing, check the crate for visible damage and note it on the delivery receipt.
- Unpack and check the booth. Take photos and video of anything damaged, and of the packaging.
- Email hello@chalkak-studio.com within five calendar days with your order name, the photos and a short description.
The full steps are in our shipment inspection and claims procedure.
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Related questions
- Do I need a forklift? How is the booth delivered?
- What warranty do I get, and what is Care+?
- Which countries do you ship to?
- Are import duties and taxes included?
Still need help?
Ask our assistant any time, or reach the team on WhatsApp or email. We reply in Singapore business hours.