Where is my order?
Short answer
After you pay the balance we send the tracking details and shipping documents. At sea there is little news to share; near arrival the delivery company contacts you to book a time. For an update at any point, email hello@chalkak-studio.com with your order name.
What happens and when
- Weeks 1–4: we build your booth. Use this time to prepare your frames and screens.
- QC check. We send you a photo or video of the finished booth. You check it and pay the balance.
- Shipped. We send you the tracking details and the shipping documents.
- At sea. Most shipments take two to nine weeks, depending on your country. There is not much news during this time.
- Near arrival. The delivery company contacts you to book a delivery time. Have a few people or a pallet jack ready. See delivery and unloading.
- Arrived. Check it, take photos, then plug it in and message us. We set it up remotely.
Need an update? Email hello@chalkak-studio.com or WhatsApp us with your name or invoice number.
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Related questions
- How long does shipping take?
- Do I need a forklift? How is the booth delivered?
- How do I set up the booth when it arrives?
- Which countries do you ship to?
Still need help?
Ask our assistant any time, or reach the team on WhatsApp or email. We reply in Singapore business hours.